Over the past two years, I have spearheaded multiple Generative AI (GenAI) initiatives to enhance customer service, streamline internal processes, and gain a competitive edge. These projects have spanned various applications, from deploying customer service chatbots to automating internal workflows. Originally published at LinkedIn Pulse on 24 March 2024. Photo by Tara Winstead @ Pexels.com This journey has provided us with critical insights, revealing both the immense poten

In the wake of the advent of Large Language Models (LLMs), a multitude of initiatives have been undertaken to enhance user experiences via Natural Language Processing (NLP). A vast array of articles has been penned to encourage organisations to embrace generative artificial intelligence (AI). These pieces, however, have predominantly focused on the impressive ability of LLMs to understand user inquiries and generate responses, and often criticise the fact that they overlook f

In the ever-expanding realm of generative artificial intelligence (AI), the term "prompt engineering" is ascending to the forefront, capturing the attention of professionals and scholars alike. As this emerging discipline gains traction in various job listings and educational programs, an intriguing question arises: What transformative value do prompt engineers bring to this dynamic field? Originally published at LinkedIn Pulse on 22 July 2023. Photo by cottonbro studio from