Over the past two years, I have spearheaded multiple Generative AI (GenAI) initiatives to enhance customer service, streamline internal processes, and gain a competitive edge. These projects have spanned various applications, from deploying customer service chatbots to automating internal workflows. Originally published at LinkedIn Pulse on 24 March 2024. Photo by Tara Winstead @ Pexels.com This journey has provided us with critical insights, revealing both the immense poten

In 2023, the field of generative artificial intelligence (AI) experienced remarkable progress, with significant advancements in natural language processing, computer vision, and audio synthesis. These developments have unlocked a plethora of new opportunities and applications, shaping the future trajectory of technology across a wide range of sectors. This article provides an overview of the ethical considerations and responsible strategies for the development, deployment, an

Generative AI is a branch of artificial intelligence that focuses on creating new content or data from scratch, such as images, text, music, code, diagrams, etc. Generative AI has been making impressive advances in recent years, thanks to the development of deep learning models such as generative adversarial networks (GANs), autoencoders, transformers, and others. Originally published at LinkedIn Pulse on 8 January 2024. Photo by Google DeepMind @ Pexels.com Generative AI ha

A Large Language Model (LLM) is a notable AI system, powered by neural networks, designed to comprehend and generate human-like text from vast amounts of training data. These models are like language virtuosos, capable of matching context, generating coherent text, and answering questions in a way that seems human. They have gained significant attention due to their potential applications in chatbots, content generation, language translation, and information retrieval. Origin

Hallucination in Large Language Models (LLMs) refers to the generation of content that may deviate from factual accuracy or the provided source content. While these instances may occur, it’s crucial to recognise that LLMs are primarily designed for general-purpose language understanding and generation, not for delivering absolute precision. Originally published at LinkedIn Pulse on 7 January 2024. Photo by Andrea Piacquadio @ Pexels.com Consider an example where an image gen

Synthetic data has become a buzzworthy topic in recent times, offering a glimmer of hope for addressing the challenge of limited high-quality data for training AI and ML models. The other day, an enthusiastic salesperson came to me with a pitch for a product that claimed to generate synthetic data. Now, don’t get me wrong, AI and ML models are undoubtedly going to shape the future of work. However, I have some reservations about relying solely on synthetic data to build these

The honeymoon phase is over. What comes next will reshape every company on earth. There is a quiet revolution underway inside enterprise technology—and it bears no resemblance to the breathless headlines about artificial general intelligence or trillion-parameter models. It looks like budget reviews. It looks like an infrastructure audit. It looks like boards are demanding to know why AI investments are producing inconsistent returns at unsustainable cost. The era of deployin

To drive value from data, analytics need to be operationalised. Ad-hoc data exploration can be unclear, depends on each individual functional team’s preferences to generate insight, acted on and then forgotten under the pile of documentation. The preference may vary from the way the experiments are conducted, tools being used, and the finding has been disseminated. Every project starts from scratch. And if someone with a vast knowledge leaves the organisation, the prior knowl

As 2025 draws to a close, I find myself at the epicentre of a profound strategic misalignment in the technology world. On one hand, Artificial Intelligence (AI) has delivered at a scale few could have predicted even three years ago; it is now the undisputed operational core of global commerce, driving spectacular technological breakthroughs in fields from personalised medicine to autonomous manufacturing. Yet a persistent, unsettling anxiety grips the financial markets, the c

The global executive suite has invested an estimated $30 billion to $40 billion in Generative AI (GenAI) initiatives. Yet, a staggering majority of these investments are failing to yield a measurable financial impact. The widespread failure to convert this capital expenditure into shareholder value signals a profound strategic misstep. The core issue? Treating AI as a standalone technological novelty, a shiny new chatbot , rather than a fundamental amplifier of exis

Imagine a world where information and opportunities are not just a click away but are rather confined to certain demographics and regions. Sadly, such a world existed well before the late 20th century when the term 'digital divide' was coined. It served as a stark reminder of the gaping chasm that separated those who had the privilege of accessing modern information and communications technology from those who were left behind, either with no access or restricted access. Orig

With the advent of the data science practises, especially the likes of Artificial Intelligence (AI) or machine learning and their adaptation in sensitive areas, has drawn massive attention to this technology in the recent years. Whether it is cancer diagnosing system, Amazon’s AI recruiting tool or the US court’s profiling system Correctional Offender Management Profiling for Alternative Sanctions (COMPAS), we can always disagree to the decision made by the AI systems. In fac

Artificial Intelligence (AI), or more precisely Machine Learning (ML), has become an industry trend in the past 10 years. From a buzzword to a new way of automation and decision-making, ML has become mainstream. I have had conversations with multiple organisations keen to use ML, even without a real-world use case. Graduate schools are offering lightweight courses to the masses, consulting companies are providing services on adopting ML, and technology companies are building