Over the past two years, I have spearheaded multiple Generative AI (GenAI) initiatives to enhance customer service, streamline internal processes, and gain a competitive edge. These projects have spanned various applications, from deploying customer service chatbots to automating internal workflows. Originally published at LinkedIn Pulse on 24 March 2024. Photo by Tara Winstead @ Pexels.com This journey has provided us with critical insights, revealing both the immense poten

The transformative power of Artificial Intelligence (AI) is evident, but its full potential is often left untapped. This isn’t due to technical challenges, but rather a sizable communication gap between technical teams and senior leaders. For mid-to-senior-level leaders, knowing how to communicate effectively about AI isn’t optional; it’s crucial for driving business growth and successfully implementing AI. Originally published at LinkedIn Pulse on 30 November 2025. Effectiv

In today’s highly competitive environment, the rush to harness the transformative power of Artificial Intelligence (AI) is apparent. However, beneath the surface of many organisations, there is a subtle, often hidden, threat: Shadow AI. This isn’t the stuff of sci-fi thrillers; it involves the widespread use of AI tools and initiatives by individual teams or departments, such as marketing, HR, or customer service, without central oversight, approval, or understanding from IT

Australian businesses are trapped in a self-perpetuating cycle of mediocrity. While we claim to be innovative and proactive, many of our largest and most influential organisations are led by executives fundamentally ill-equipped to steer a modern technology and data-driven enterprise. The culprit is the pervasive reliance on the general manager archetype, a leader whose broad, non-technical background, while perfect for traditional business operations, becomes a liability in